This website is operated by Evolve Biolab UK. References to “we”, “us”, “our”, or “Evolve Biolab UK” refer to the operator of this website and store.

For privacy questions or data requests, customers can contact us through our Contact Support page.

When you use this website, place an order, create an account, contact us, subscribe to updates, or interact with our services, we may collect personal information such as your name, email address, phone number where provided, billing address, shipping address, order details, payment status, payment reference, customer messages, support requests, IP address, device information, browser information, and website usage data.

We may also collect information needed for order fulfilment, fraud prevention, delivery tracking, customer support, legal compliance, and website performance.

Depending on the reason we use your information, we may rely on one or more lawful bases under UK data protection law.

• Contract: to process orders, arrange delivery, provide order updates, and respond to order-related enquiries.
• Legal obligation: to keep required business, tax, accounting, transaction, and compliance records.
• Legitimate interests: to operate and improve the website, prevent fraud, secure our services, manage customer support, and maintain business records.
• Consent: for certain marketing communications and non-essential cookies where required.

Payments may be processed through payment providers, bank transfer, or other payment methods made available at checkout. We may record payment-related details such as payment reference, payment status, amount received, order number, and transaction confirmation for order verification and record keeping.

We do not intentionally store full payment card details on our website. Payment processing may be handled by third-party payment providers according to their own security and privacy standards.

Evolve Biolab UK does not sell or rent customer personal information. We may share information only where reasonably necessary to operate the store, fulfil orders, provide support, comply with legal obligations, or protect the business.

This may include Shopify, payment processors, delivery companies, tracking apps, email providers, analytics providers, review platforms, fraud prevention tools, professional advisers, IT providers, and legal or regulatory authorities where required.

To fulfil orders, we may share relevant delivery information with postal or courier providers, shipping software, tracking platforms, and fulfilment-related services. This may include your name, delivery address, email address, phone number where provided, order reference, and tracking details.

We may send transactional emails relating to orders, delivery, payment verification, customer support, account activity, and important service updates.

Marketing emails are sent only where permitted by law, such as where you have opted in or where another lawful basis applies. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

If you submit a review, message, enquiry, order note, or other content through the website or related platforms, we may process that information to provide support, moderate reviews, maintain compliance, and improve our services.

We may remove, moderate, or refuse to publish content that references human use, veterinary use, dosage, administration, medical claims, personal-use claims, unlawful use, offensive language, or content that is unsuitable for publication.

Evolve Biolab UK supplies products strictly for laboratory research use only. Where necessary, we may retain order, communication, support, and compliance records to help evidence order handling, customer communication, research-use policy enforcement, fraud prevention, and legal or regulatory compliance.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, business records, tax and accounting requirements, legal compliance, fraud prevention, and dispute resolution.

Different types of information may be kept for different periods depending on the reason it is held and any applicable legal or operational requirements.

Some service providers used to operate this website, process payments, manage email, analytics, delivery, or support may process data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used by the relevant provider.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction. However, no website, payment system, or online service can be guaranteed to be completely secure.

Depending on the circumstances, you may have rights to request access to your personal data, correction of inaccurate data, deletion of personal data, restriction of processing, objection to processing, data portability, or withdrawal of consent where consent is the lawful basis.

To exercise these rights, contact us through our Contact Support page. We may need to verify your identity before responding to a data request.

If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the issue.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

We may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, apps, legal requirements, or business operations.

The latest version published on this page will apply from the date it is posted.

For questions about this Privacy Policy or your personal information, please contact Evolve Biolab UK through our Contact Support page.